Customer Service
Shipping & Return Policy
Orders, with the exception of 16×20 matted prints, take 4 weeks to make and will be professionally packaged and shipped via a national carrier. 16×20 prints ship within 3-5 business days. Please choose carefully as we do not take returns or give refunds. All special orders require payment in full when order is placed.
For international shipments please email the gallery at design@gugunderwater.com. For Rush orders call the gallery at 954-579-8096.
All items include the charge for shipping in the continental United States. For shipping to Hawaii, Alaska and all international shipments please contact the gallery – design@gugunderwater.com.
Copyright Information
Gug Underwater, Inc. and Chris Gug retain all copyrights to all images. Collectors are purchasing a physical print only and not the rights to the original image. Unless permission is granted in writing by Gug Underwater Inc., collectors may not scan, reprint, duplicate, or publish the print purchased.
Learn More About
Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: design@gugunderwater.com
By Phone: 954-579-8096
We reserve the right to make changes to this policy. Any changes to this policy will be posted.